Today's automotive arena, we broadcast the three cases are cause for concern. If your car has the same problem, please comment in the blog, or message, hoping to take this platform to understand the more realistic and broader complaints situation.
Moderator: Here is the live from the Beijing Traffic Radio show car world, I'm Liang Hong. introduce our rivers and lakes on today's two heroes, first of all this is still our old friends we have 1039 Steam Expert repair single heroes. but also from the car and go driving Maintenance associate editor of the magazine reporter Wei-Hua Zhu.
Case 1: The Mazda 3 is a mass of abnormal sound problem with?
still with us first look issue a complaint on the Mazda 3. Lau March 2007 bought a Mazda 3, less than three thousand kilometers away there is the sound, to the 4S shop check that you are replacing the Cage, so have changed also affected, less than two weeks the same problem appeared, we quickly respond to the manufacturers. We also broadcast a factory return for this case, in accordance with the operation of automotive arena programming process, we were going to verify the owner is not the problem-solving, as manufacturers said, we the audience are not satisfied with the outcome of the complaint. This week we again contact Mr. Liu, to see him in the end solve the problem of abnormal sound of this car How?
connection Mazda 3 owners complained Liu :
Moderator: Hello? Liu Hello.
Guest: Hello.
Moderator: I would like to ask you now to solve this problem in the end how well?
guests: the day I After you got off the phone shop in the afternoon I went to 4S, and he to me between Cage and withdrawn from circulation a little grease to play, there was no abnormal sound, but that parts of Japan and it has not changed, and now has three weeks, on Friday gave the 4S shop when I phoned to ask accessories, he said not to. whether to not to, he should give me a feedback, but also a problem, the day when the maintenance I finally found him to replace the right Cage, Cage sets of oblique, and oil spills, when he let me go out and buy one, order, because in June to crack, and they ordered me the same day, and today has two weeks, parts have not arrived yet, they still have the problem that parts, service, there are many problems, and this issue is not a car problem, 10 vehicles were at least 8 cars. And I told sales staff communication, they even said that some cars have emerged that abnormal sound, I asked a sales consultant, he said, because there are gaps caused by the abnormal sound, into the oil-for-one outside of the screw, not the horse 6 kinds of abnormal sound, now that parts yet to come, but in the end no one tell me what time. I asked him after the kick will not ring, he said, anyway, do not look back after the kick.
chair people: comprehensive look, the first is the whole problem solving process, regardless of manufacturer Ye Hao Ye Hao 4S shop did not initiate contact with you, give you solve, the second point is the replacement of parts have been waiting for. both of the studio is a very professional person, in the end allows you to parts such as What is the name?
guests: Flanagan said bluntly that the middle screw, said screw designed to be a problem with Flanagan, the screw had come loose after a back , not tight, the need for a screw to tighten the dead, like the horse as 6, because it is designed with the horse is not the same 6.
Moderator: This screw is imported from Japan?
Guest: Yes, he says so.
Moderator: two experts you hear what he has just said, screw you guys know?
guests: I know, he said, is self-locking screws, the screws is a one-time use.
Moderator: If bad, then must be replaced?
guests: This is the screw tightened again after release, to replace the screws, the positioning of several screws that are basically , its intensity, though not great, but requires very high reliability requirements locking, which is of a bush, the bush, after deformation it locked to a time when you remove the intensity of this deformation has disappeared, the next time you have to be updated.
Moderator: This component is the need to import it? hard to come up?
guests: The key thing is not to import its package, if the original imports need to import so now, as a matter of fact 4S shop services have no right to decide what parts, for example, parts made in China have no problem with it, but he has no right, because the right to OEMs.
Moderator: Zhu editor, our Mr. Liu and other accessories for a long time, for I know at least three weeks, you feel that you wait a long time?
guests: If OEMs can directly Many manufacturers are shipping the parts promised a delivery time of 24 hours, waiting for 3 weeks is long enough this time.
Moderator: and from Japan flying over the sea, but also to three weeks.
Guest: He told me that the parts may be redesigned, and my new car in question is normal, he gave me the key fix, I held that his attitude towards this issue is resolved, he did not use the recall mechanism, has said no to. but also a problem that my car was still leaking, because Cage sets have been split, and a ball cage sets yet to come, I now take tape to it and bound, so it is not easy flow was particularly fast, so we will be moving cars going out, two weeks yet to come, I have now are more afraid of the car.
Moderator: Thank you very much Mr. Liu, we will further give you solve this problem, we again do the things that the feedback to the manufacturers, they sent a reply to our technology, you continue to lock the traffic radio to listen to, OK? thanks to Mr.
guests: good bye.
Moderator : We see the factory on this issue a technical response, was written like this.
car arena Hello, Mazda professionals already identified the failure is due to transfer engine power to the drive shaft and hub bush there is a slight gap binding site, a large torque when the vehicle started the drive shaft in the gap caused by skidding and whistles, combined with the surrounding parts of the resonance eventually lead to abnormal sound and abnormal sound is a metal sound, similar to issued at the sound of finger joints, due to abnormal sound from the components caused by the binding site, the owner of the repair had been only a partial replacement of failed components can not be eradicated in order to avoid the recurrence of the same this failure, you can replace the drive shaft to prevent slipping of the zero parts, according to a survey of FAW Mazda, a handful of customers experiencing this problem, we think does not belong to the scope of the recall.
Moderator: Coincidentally, we received several related complaints, Mr Lu said :
automotive arena Hello, buy Mazda 3 months, and opened more than four thousand kilometers. five hundred kilometers around the left front axle on the occurrence of abnormal sound problems sent to 4S store solution is to give me a little on the oil, according to I understand, Mazda 3 and the chassis is the same as Fox, Fox also has such a problem, but the attitude of manufacturers is clear, gave changed. Another said that ten Mazda, 3 to 5 have to have this abnormal sound, and I'm said that the figure is definitely not conservative, a Mazda 800 called and said not heard of this problem, really do not have before? light we Che Youhui countless individuals have made a phone call response, he actually said no, this attitude so that I can not tolerance, to the Changan Ford called to say it does not matter to us, 4S stores that are not resolved, the current time is on the point of oil, now is not working, two days must also sound, I am quite satisfied on this issue, repair many times can not solve, I hope car arena to give us an answer.
the following line we had just another Lu complaint, listen to his car in the end what kind of situation?
made another connection 3 horse owners to complain Lo:
Moderator: Lo Hi, We have just a little faith in the complaint, the manufacturers of technology but also give you read back a bit, listened to the reply you are satisfied with the manufacturers it? < br> Guests: not satisfied, I went to the 4S shop last week I tested, he said, any day this week so I can enchant a new axle, but he said that this changed, too, is now being studied , there may still be sound, but I think that Fox has also affected, but people 4S shop for all the users changed.
Moderator: I would like to ask Mr Lu, you said you know there are many, according to Mazda 3 is the existence of such problems is that right?
Guest: Yes, as long as the manual version of the Mazda and Fox are certainly sure that this will affect the chassis, Fox 4S stores have given all resolved complaints over there when I Prior to a few weeks ago, there is such a reply to me, last week gave me the answer is to let me go test, it said it should be this week to a number of new axle let me replace it, I was Recently I have been working overtime did not go, that is for this reason.
Moderator: Well now I also want to ask friends are listening to our program have the same open and Lo is the Fox manual transmission Mazda 3 or so there The abnormal sound problem, move Unicom PHS Sign sent to 95,881,039, so very grateful to Mr Lu.
Guests: Yes.
Moderator: We have a two-line owners, the question everyone is the same reaction , and while we look at text messaging platform, look at this in the end is not a widespread problem, and now would like to hear two experts to see how such a problem?
Guest opinion: should be a batch problem, manufacturers may be looking Solution
guests: 4S shop, he said just give him the answer, there is a note I heard, in fact, is in the end they are still studying what kind of treatment, as he gave the answer is likely to change the future will ring, he still did not find the means to solve, may find the means to solve it will take time, as Chun Jie as the need for a consultation program to a real solution to this problem.
Moderator: No. I also saw a time to open the Mazda 3's listeners sent a text message, many people may encounter such a problem is a certain commonality, and now I think manufacturers may not understand this situation, I think they knew that belly out on a place like this more, we defer to it as a batch of the Mazda 3, such a manual is abnormal sound, they give the user the process of solving a closer look we will find that they may be research solutions, is to see how to do solve this problem. including the response from the media and users to see, he did not acknowledge the problem in writing.
guests: He actually admitted, and now we are of the same mass-produced abrasive, so out of the same size, even if the OEM needs to be changed, then a very high level in order to make the decision of the highest, if he felt that yes, it will have the whole batch.
chair by: Now we can certainty?
Guest: Yes, he told the answer is definitely there.
listeners message reflects the same problems:
7360: My car is a horse 3 automated manual, the car rear have been abnormal sound, 4S shops say no affect safety, all right.
8283: Fox, my car is manual transmission, do have abnormal sound.
3223: My car is 30 April to buy the manual Standard Edition horse 3, telling you exactly the same, there is abnormal sound.
2183: can I manually edition of Fox, this abnormal sound very serious and very understanding 4S shop has given me repaired.
2923: I am a Mazda 3, the car Guadang have abnormal sound, the sound is really trying and he gave me to the 4S shop added a point of oil.
Moderator: It seems that many cars have this problem, rest assured , has been concerned about this matter we will strive to give you a reply. We also hope that more open version of the Mazda 3 Manual Focus Manual version also, same situation if you can give us via text message response, we the audience will all the complaints of ordinary text messages and e-mail complaints to get in touch again, and manufacturers to urge them to solve this problem as soon as possible. and we will put it as a group of complaints to specifically look at the next period of our cars rivers and lakes, and we will continue to focus on the problem of abnormal sound horse 3.
Next we learn about another complaint, a complaint sent to the e-mail, also left a message for our recordings, I have to synchronize it to register complaints and Sina in our blog, to hear the recorded message phone in the audience about the situation.
Case 2: toothpick stripped of paint? mm Geely King complaints
Guest: Hello, I am bought a Geely King Kong, open seven days to paint that part of the burst phenomenon, I negotiate with the manufacturers began to have reached a consensus, I agree with the maintenance, but in the service station, maintenance staff, said the quality of the car factory, steel is not oxidized Well, they can not guarantee that will not Diaoqi, so I hope that 1039 platform can help me solve this problem.
Moderator: The owner, surnamed Li, was not assured that he gave to us an email .
January 2007 and I bought a Geely King Kong a few days later to find that word in the E board with one square centimeter or so Diaoqi, the first time to notify the manufacturer specified maintenance, repair stations agreed to make paint and take pictures, but manufacturers are required to consult, so I'll wait for the message, and I also respond to the manufacturers through the hotline, the operator said the situation would be for me to react and quickly contact me in my time and wait for a large area of Diaoqi and cause other parts of the Diaoqi, are occasionally found with a toothpick aside Diaoqi can escape, and a very large area, I think, now take the toothpick dinner kick teeth, toothpicks can fold, call the paint can actually take the toothpick was particularly neat, so I feel very strange, because the reasons for the work run more than one hundred kilometers a day, until I do three, when asked about the fill paint protection, repair station said the news did not get factory, and my car passed ten thousand, paint is not covered under warranty, and I once again dialed the phone manufacturer, asked if any response to my situation, they said no, I am very angry and feel very strange reaction of the records in the end where I go, in a very of anger, I said, this matter should exposure, I am going to hang my car a billboard on Chang'an Avenue shopping. manufacturers know contact me immediately said yes touch-up painting, but I asked the pit master can guarantee that can not afford to, the master said it was the factory of the problems can only make the piece of security, the other is not to say those blocks, which are in big trouble, so I would open tens of thousands of kilometers, if later off I turn off to it and I am determined to make car manufacturers to give me back, like squeezing toothpaste manufacturers are now treated like this. I will grasp the logic of Long March and their representations in the end.
Moderator: Lee sent us a lot of pictures, it is an exaggeration, a piece of, is to take a photograph of a toothpick gently slide it out of paint on and seven days to start off.
guests: the number of days that follow It does not matter, when doing the paint, the original steel pre-treatment do not, the paint with the original plate is equal between the two layers of skin are no glue, no adhesive, so the painting really makes sense to say the workers, I you do the piece I can only guarantee I give you to do the piece, did not do there may be a different situation. because the car is not the same, he felt sure the Siemens is one to do, the board is to do a single , does not guarantee the original paint work is not well off.
Moderator: We certainly see this complaint is that the car must have quality problems.
Guests: Yes.
Moderator: We look at this car, one hundred percent quality problems the car, and second, on the auspicious in the service of complaints that there are indeed a lot of loopholes, such as there is not even such a record, the phone can not find it, but the situation started to communicate very smooth and there is no guarantee make up a good paint, did not say when the meeting, we have to wait, so we see a complaint after the one hand, very sympathetic to Mr. Lee, we will soon get in touch and Geely to the car for a satisfactory reply to Mr. Li. We also continue to focus on the toothpick call Diaoqi this thing and see what kind of solution, Mr. Lee is also very determined to people, e-mail is written in the title of news quality mm This will later help you solve the complaints we have is very favorable.
Case 3: Focus Blast is the oil issue?
our program paragraph, and we are concerned about the second half of the detonation problem under Fox. the first to listen to listen to a voice mail recording.
my car is a Focus 1.8 Manual, March 2006 then car, to the current run of 2.8 million km, the car there is a very serious detonation problems, many cars have this problem, I hope This program will give response to calls about it, since 28,000 km have been cleared twice, can not completely solve the problem, 4S shop approach is to refresh the PCM, then refresh the fuel consumption will increase, speed quite a number of meat, Ford has not given solution, we line riders to the factory many times Ford no news, only brush the PCM, but there is no hundred percent guarantee brush PCM solution is to brush the brush can not afford the original PCM, the car can go home to see some of a number of forums, Fox is very serious knock.
Moderator: Mr. Lee also gives the message of the e-mail us once again that he is very serious knock the car, and cleaned using the process in many places, done a lot of like this work, but also brush twice PCM computer program, but now this phenomenon still exists, but it is refreshed in the overall fuel consumption cars will increase in speed changing the meat. We now want to ask Fox 1.8 users of this car also appeared not knock your car situation. We are ready to show the time and today, several experts explored, as if Fox is not news to knock the problem out. Single-FANG Xiao seems to have heard of this thing.
Guest Comments: blast the oil below the design requirements is a normal phenomenon
guests: The key is generally the extent of detonation, all the cars will appear after a period of time, almost all of the cars will appear detonation, For example, when the fuel system is dirty, we used the longest, such as Audi, BMW, including the public, this is a normal phenomenon, over a period of time to do blast cleaning will not do, such as fuel injector blocked will cause detonation, fuel dirty room, and caused further increase in compression ratio will explode, and this is a matter of degree, Fox this situation be regarded as a typical example of 2.0 and 1.8 of the compression ratio is 10.8 to 1 , the compression ratio is very high, the compression ratio required to use 97 # gasoline, 93 new car when the gasoline within the scope of the adjustment may not be knock, knock .1.8 for a little bit of this car is cheaper manual I know a lot of people do not remember 97 gasoline, do you not think that this car cheap because its compression ratio with the compression ratio is the same as BMW's, BMW's compression ratio than some even higher, you do not have his No. 97 gasoline how could you not knock, we must knock.
Moderator: So this is transferred to the handlebar movement to determine its power.
Guests: Yes.
question: whether the owners used improperly? manufacturers proposes to add 93 oil?
Moderator: That is not to say improper use of the owner?
Guest: No, I have an example to say something special, for example, in the northwest of these cars which are running Toyota off-road vehicles, you can not see BMW, Land Rover can not see, you can not see the other very high-end cars, but there is not no money, people have money, but why not buy a car for example in the design of which you When did you buy this car for example, the compression ratio of 10.8 as the advantages of this is to sell, but the compression ratio if the oil is not good, you try? immediately become weaknesses, if you are a few of the past nine compression ratio of oil to 93 no problem, this is why some car performance in a very poor area very well, is to design the so-called very good condition when you do the very wide, and the fact that you have more than design operating conditions conditions down a lot, I will not let you play something wrong, and he designed the very narrow conditions, and always let you in the best conditions to work.
Moderator: If according to your explanation, we call today is not the owner of all of the Fox 97 all plus oil? is not it will not happen by?
guests: the.
Moderator: But Fox seems to recommend 93 brochures inside? < br> Guests: 93 he said came from abroad is the motor law, we are now talking of law.
and gentlemen: I feel much fuel is added before the first 97 POLO, and later because the car The price here, if we are to add 97, I estimate that this car does not sell, and adjust the ignition point of the computer 93 so that he can bear such a condition of oil, said the car should be in the factory been adapted, and he could not throttle the Chinese do not investigate.
guests: when you put the ignition in the brush pushed back, pushed to mean that he can adapt to a little less gasoline. If you with better gasoline, it fell by force, with relatively poor and they will be such a better situation. I was out of the bus when I design a meter on the horizon of your condition, and now because of the I'm sorry because I'm kind of horizontal line 90 cm in the design of your condition.
Moderator: After listening to the interpretation of single-FANG Xiao, Fox 1.8 or 2.0, whether, in its own product design to maximize stress its power, emphasize its dynamic, and our users have to use high-grade gasoline to increase. This is not the case of detonation can be reduced?
guests: We will not speak of a strength or weakness, he is so designed I can turn it right when he said that it seeks a relatively high demand, so that cars powered Ye Hao point, Ye Hao various aspects of the performance car that you can interpret as another way of saying that he was the design not suitable for China's national conditions, will be a variety of problems, in fact, a lot of imported cars will have a similar problem, this is a problem in the two views. we have Audi come back to do after the calibration, you see the engine exactly the same structure, but not the same computer, and finally the oil according to your country to re-do the road conditions, etc. calibration, the calibration is in fact the results for your particular.
Moderator: Well, as to the time for Fox detonation problem here and we can only talk, but I think this thing is far from an end, we may not be able to trust your Fox reference to the owner, after all, people who spend money on a car they want to be able to enjoy to light, happy life, and Fox to buy the car who are more like the dynamic power, but also a question of money.
and gentlemen: I am not saying that this car design is good, you now use the situation to me do not know enough to make the time.
Moderator: I see, we will continue to focus on this issue, we will further communicate and Changan Ford, for they question the overall design of the Fox show in which we do this with everyone Interactive, today's automotive arena can only be here once again to thank two heroes, thank you.
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